Returns and Refunds Policy

Returns and Refunds

If you’re looking to return or exchange your order for any reason, we're here to help! 

Please send an email to and we can assist you in a return and refund. Please include your order number and/ or the original email address used for the purchase.

We offer returns or exchanges for customers that reach out within 30 days of receiving your purchase.

To be eligible for a return, your item must be unused. It must also be in the original packaging. If you wish to discuss a way to test the ORB patches before peeling them off, you can contact our helpdesk at the email address above. The complete strip of 3, 6 or 12 ORB does not need to be stuck inside the card, it can be loose. 



Returns must be done within 30 days of purchase.

Once any one sticker has been peeled off the strip, we can’t accept the return.

Return Instructions:

  • Email us at, give us your order number and tell us of your intention to return your ORB. 
  • Place the strip of stickers inside the Omnia card and put the card in a firm envelope.
  • Send the package to the address provided above (note: we cannot refund the return shipping costs).
  • Send us an email at to confirm your return (we will look out for it).
  • When the Fulfilment House receives and checks that the goods are in good order, we will refund. 


If you are in the USA, please return the goods to: 


223 Millboro Industrial Rd

Millboro VA 24460-2136


If you are in the UK or Any Country in the World other than USA, please return to: 


The Runway



BH23 4FL


T - 01425 200 200



Refunds will be processed promptly after we receive your email, the credit will automatically be applied to your credit card or original method of payment. Please know that refunds can take up to 3-5 business days to process and show up in your account.

We regret to inform you that we can not refund the return postage and packaging.

If your refund has not shown in your account yet, please contact your bank or credit card provider.

If your goods are damaged in any way, please contact us at and we can help you resolve the issue.