Returns and Refunds Policy

If you’re looking to return or exchange your order for any reason, we're here to help! 

Please send an email to support@omniabalance.life and we can assist you in a return and refund. Please include your order number and/ or the original email address used for the purchase.

We offer returns or exchanges for ORB Sticker or Pendant customers that reach out within 30 days of receiving your purchase.

To be eligible for a return, your item must be unused and in its original state. It must also be in the original packaging. If you wish to discuss a way to test the ORB patches before peeling them off, you can contact our helpdesk at the email address above. When returning an ORB Sticker pack, the complete strip of 3, 6 or 12 ORB does not need to be stuck inside the card, it can be loose. 

Please read carefully the procedure for returning Stickers and the procedure for returning Pendants because they are different.

PROCEDURE for RETURNING OMNIA STICKERS 

Returns must be done within 30 days of purchase.

Once any one sticker has been peeled off the strip, we can’t accept the return.

Return Instructions for Sticker Packs:

  • Email us at support@omniabalance.life, give us your order number and tell us of your intention to return your ORB. 
  • We will then inform you where to send the goods 
  • Either write on the card or put a paper note of your Order Number inside the card.  
  • Place the strip of stickers inside the Omnia card and put the card in a firm envelope. 
  • Send the package to the address provided (note: we cannot refund the return shipping costs).
  • Send us an email at support@omniabalance.life to confirm your return (we will look out for it).
  • When the Fulfilment House receives and checks that the goods are in good order, we will refund. 

PROCEDURE for RETURNING OMNIA PENDANTS

Returns must be done within 30 days of purchase.

If the bayonet has been attached to the pendant, or there is evidence of excessive wear or tear or damage, we can’t accept the return.

Return Instructions for Omnia Pendants:

  • Email us at support@omniabalance.life, give us your order number and tell us of your intention to return your ORB Pendant. 
  • Either write on the card or put a paper note of your Order Number inside the box  
  • Place the pendant and all the extra items (the brochure, pouch, rubber ring, bayonet fixing, and cord) inside the Omnia Box and bubble wrap it for protection. 
  • We will then inform you where to send the goods
  • Send us an email at support@omniabalance.life to confirm your return (we will look out for it). 
  • When it is received, we will check that the goods are in good order, then we will issue the refund. 

RETURNING PENDANTS and STICKER PACKS 

If you are returning a combination of ORB Pendant and Sticker packs, please follow the instructions in part 1 and 2 combined. 

Refunds 

Refunds will be processed promptly after we receive your email and we have received the goods back to the destination listed above. The credit will automatically be applied to your credit card or original method of payment.

Please note that refunds can take up to 3-5 business days to process and show up in your account. If after this time the refund does not show, please contact your bank or credit card provider. 

We regret to inform you that we cannot refund the return postage and packaging.

If your goods are damaged in any way, please contact us at support@omniabalance.life and we can help you resolve the issue.