Skip to content

Follow Us!

Balanced Life Energy | 30-Day free returns

Get in touch with us

CUSTOMS, EXCISE, DUTY & VAT CHARGES

PLEASE READĀ AND UNDERSTAND

Important Custom Excise, Duty and VAT Details

  • All purchases from outside of the UK and the USA, have to adhere to trade agreements between the UK and your country.
  • This means that VAT and Customs Duty may be applied by the relevant customs officials before the goods are released at your border control.
  • We send all our goods under an incoterm protocol called ā€˜Delivery At Place’ (DAP), which means that the buyer (which is you!) agrees to pay the relevant duties on arrival. Read more here:
    https://guidedimports.com/blog/what-does-dap-mean-incoterms/
  • The courier (e.g. DHL) may make these charges of you when your goods arrive in your country. Note: sometimes no charges are made and this is out of our hands.
  • We are not able to charge these duties nor taxes up front when you check out because doing so means we have to set up a tax office in every country in the world.
  • If you are an EU Customer, please see the EU IOSS Terms drop down.

If you have any questions, please do not hesitate to contact our support team at [email protected].

Express Shipping

Performance Tested

Safe & Secure Checkout

25,000+ Devices Harmonized